These are the types of reviews we've removed — and what it meant for the businesses carrying them. Business details have been anonymized to protect client privacy.
7 reviews removed total: 2 wrong-business (reviewer pulled the wrong pin), 3 competitor-planted (all three also reviewed the same local competitor with 5 stars on the same weekend), 2 confirmed non-customers with brand-new accounts. Back to ranking #1 in local map pack within 3 weeks.
5 reviews removed: 2 extortion (email screenshots provided), 2 non-customer (zero job record), 1 former dispatcher retaliation (terminated 3 days prior). Owner described the result as "like patching the main line — immediate relief."
6 reviews removed: 4 from a single account exhibiting coordinated attack behavior (reviewing multiple plumbers 1-star, same competitor 5-star), 2 off-topic rants about emergency service pricing industry-wide with no specific experience described.
4 reviews removed: 2 former employee retaliation (employment records provided), 1 wrong-business (described a garage door — this is a plumbing company), 1 harassment (named and personally threatened a technician by name). Rating went 3.5 → 4.4 over 22 days.
11 reviews removed: 6 from a coordinated fake account campaign (documented with account creation dates and geographic inconsistencies), 3 wrong-business, 2 non-customers. Most dramatic single-engagement rating recovery in our history — 2.8 → 4.3 in 31 days.
5 reviews removed: 3 off-topic rants describing no actual service experience, 1 privacy violation (contained the owner's personal cell number), 1 competitor referral. Owner noted: "The 1.3-star jump was the difference between getting calls and getting skipped."
We audit free — no charge until we've confirmed there are reviews worth fighting for.
Every category below represents real reviews we've successfully had removed from plumbing business profiles.
Reviewing your plumbing company for their restaurant experience
Brand new accounts, no history, inconsistent location, coordinated attacks
Reviews naming or linking to a competing plumber in your market
"1 star until you refund my service call fee" — conditional reviews held for leverage
Technicians, dispatchers, or subs who left on bad terms and went straight for your rating
Industry pricing complaints, political content — no actual business experience described