Real Outcomes

Leaks we've plugged for plumbing businesses.

These are the types of reviews we've removed — and what it meant for the businesses carrying them. Business details have been anonymized to protect client privacy.

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71%
removal rate on reviews we identify as disputable
+0.9★
average rating improvement after engagement
18 days
average time from start to visible rating change
$0
cost for the initial audit — always free
Owner-Operated Residential Plumber
Solo truck • Phoenix, AZ
3.6★
4.7★
Removed — Wrong Business "The hotel was disgusting. Sheets weren't changed, checkout was a nightmare. Avoid." Left on a solo plumber's Google profile — he operates out of a home address.

7 reviews removed total: 2 wrong-business (reviewer pulled the wrong pin), 3 competitor-planted (all three also reviewed the same local competitor with 5 stars on the same weekend), 2 confirmed non-customers with brand-new accounts. Back to ranking #1 in local map pack within 3 weeks.

Commercial & Residential Plumbing Co.
4-truck crew • Dallas, TX
3.2★
4.5★
Removed — Extortion "1 star until they refund my $325 service call. I will update this when it's handled." Reviewer had sent a demand email 2 hours before posting.

5 reviews removed: 2 extortion (email screenshots provided), 2 non-customer (zero job record), 1 former dispatcher retaliation (terminated 3 days prior). Owner described the result as "like patching the main line — immediate relief."

Emergency Plumbing & Drain Service
24/7 service • Atlanta, GA
3.9★
4.6★
Removed — Competitor Attack (Coordinated) "Don't bother — [Competitor] responds faster and their pricing is transparent." Same reviewer had left 4 other 1-star reviews on competing plumbers in the same month.

6 reviews removed: 4 from a single account exhibiting coordinated attack behavior (reviewing multiple plumbers 1-star, same competitor 5-star), 2 off-topic rants about emergency service pricing industry-wide with no specific experience described.

Family-Owned Plumbing Business
2nd generation • Denver, CO
3.5★
4.4★
Removed — Former Employee "I worked here for three years watching them cut corners on every single job. Customers are being ripped off." Posted 24 hours after a documented termination.

4 reviews removed: 2 former employee retaliation (employment records provided), 1 wrong-business (described a garage door — this is a plumbing company), 1 harassment (named and personally threatened a technician by name). Rating went 3.5 → 4.4 over 22 days.

New Market Plumbing Franchise
Franchise location • Nashville, TN
2.8★
4.3★
Removed — Bulk Fake Attack Same review text ("horrible, never use") posted by 6 separate accounts — all created within a 4-day window, no photos, no other reviews, all locating from out-of-state IP addresses.

11 reviews removed: 6 from a coordinated fake account campaign (documented with account creation dates and geographic inconsistencies), 3 wrong-business, 2 non-customers. Most dramatic single-engagement rating recovery in our history — 2.8 → 4.3 in 31 days.

HVAC & Plumbing Combo Shop
Dual-trade • Las Vegas, NV
3.7★
4.5★
Removed — Industry Rant / Off-Topic "Tradespeople in this city are all price gougers. There should be laws against this. 1 star for the whole industry." No specific experience with this business mentioned anywhere in the review.

5 reviews removed: 3 off-topic rants describing no actual service experience, 1 privacy violation (contained the owner's personal cell number), 1 competitor referral. Owner noted: "The 1.3-star jump was the difference between getting calls and getting skipped."

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The leaks we plug, by type

Every category below represents real reviews we've successfully had removed from plumbing business profiles.

Wrong Business

Reviewing your plumbing company for their restaurant experience

Fake & Spam

Brand new accounts, no history, inconsistent location, coordinated attacks

Competitor Plants

Reviews naming or linking to a competing plumber in your market

Extortion

"1 star until you refund my service call fee" — conditional reviews held for leverage

Ex-Employee Attacks

Technicians, dispatchers, or subs who left on bad terms and went straight for your rating

Off-Topic Rants

Industry pricing complaints, political content — no actual business experience described

Which of your reviews fall into these buckets?

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